Frequently Asked Questions
A quick intro line above the questions: Got a question about Chifle Kong? Here's everything you need to know. If you don't see your answer, reach out to info@chiflekong.com or via WhatsApp.
-
Head to our shop page, pick your flavor (or grab both), add to cart, and check out securely online. Every order ships fresh from our Miami warehouse.
-
Yes, free shipping when you order 2 or more boxes. Since flavors mix and match, ordering both Lightly Salted and Mix Mundial together qualifies too.
-
Yes, join the Gorilla Club and get 15% off your first order. Sign up on our homepage to get the code. More Gorilla Club perks (flavor drops, game-day deals, and more) are coming soon.
-
We currently ship across the United States. If you're local to Miami, same-day delivery may be available. Reach out to confirm.
-
Orders are packed and shipped fresh from our Miami warehouse. Exact delivery timing depends on your location. You'll receive tracking information as soon as your order ships.
-
Just three ingredients: real Ecuadorian plantains, oil, and salt. No preservatives, no artificial colors, no trans fats, nothing you can't pronounce.
-
Yes, naturally, gluten-free plantains don't contain gluten to begin with.
-
Yes, 100% plant-based with nothing animal-derived.
-
Yes, Chifle Kong is kosher-certified.
-
Lightly Salted is the classic, thin-cut green plantains finished with a touch of sea salt. Mix Mundial blends salted green plantain chips with naturally sweet ripe plantain in the same jar, for a salt-and-sweet combination in every handful.
-
Each box contains 6 jars, 700g (24.69 oz) each.
-
Real plantains grown and processed in Ecuador, imported and packed for the U.S. market. FDA-compliant.
-
Our ingredient list is limited to plantains, oil, and salt. If you have a specific allergy concern, please review the packaging directly or contact us at info@chiflekong.com before ordering, since oil sourcing can occasionally vary.
-
Yes, we work with retailers, gas stations, grocers, bodegas, and distributors across South Florida. Visit our Wholesale page to request pricing.
-
Retail-ready packaging with UPC codes and FDA-compliant, bilingual labels. No relabeling needed on your end.
-
Order sizes are flexible and scale with your store's needs, from boxes up to pallet and container orders. Reach out through the Wholesale page for exact minimums and current pricing.
-
Due to the perishable nature of our products, we don't accept returns on opened items. If your order arrives damaged or incorrect, contact us within 7 days at info@chiflekong.com for a replacement or refund. Unopened items may be returned within 14 days of delivery for a full refund, minus shipping costs.
-
Email info@chiflekong.com with a photo of the damage within 7 days of delivery, and we'll make it right with a replacement or refund.
-
Reseal tightly after opening and store in a cool, dry place for best freshness.
-
Chifle Kong brings authentic Ecuadorian plantain chips to South Florida, made the way chifles have been made for generations. Read our full story here.
-
Find us on Instagram and Facebook for flavor drops, behind-the-scenes content, and deals.
-
Email info@chiflekong.com, message us on WhatsApp, or use the form on our Contact page.